Privacy Policy

Effective Date: July 21, 2025
Last Updated: September 10, 2026

At nataliemallia.com, your privacy is important to us. This Privacy Policy explains how Natalie Mallia, R.H.N. (“Natalie Mallia,” “we,” “us,” or “our”) collects, uses, discloses, retains and protects personal information when you visit www.nataliemallia.com, download our resources, subscribe to our communications, register for an event or program, or use our services.

We handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable. Where the Personal Health Information Protection Act, 2004 (PHIPA) applies to particular information or services, that information will be handled in accordance with applicable PHIPA requirements.

1. Information We Collect

The information we collect depends on how you interact with us and may include:

Personal and Contact Information

When you submit a form, download a resource, join an email list, make an inquiry, register for an event, book an appointment or purchase a service, we may collect information such as:

  • Name

  • Email address

  • Telephone number

  • Billing information

  • Appointment or registration information

  • Communications you send to us

Health and Wellness Information

If you become a client or participate in a service that involves individualized nutrition or wellness support, we may collect health-related information you voluntarily provide, including information about your:

  • Health history

  • Nutrition and dietary habits

  • Lifestyle

  • Symptoms and wellness concerns

  • Medications and supplements

  • Physical or mental health information

  • Goals and progress

Health-related information is considered sensitive personal information and is handled with safeguards appropriate to its sensitivity.

We do not require you to provide health information simply to browse our Website or download general educational resources unless it is specifically required for the service you request.

Website and Technical Information

When you visit our Website, certain information may be collected automatically, including:

  • IP address

  • Browser and device type

  • Pages viewed

  • Approximate geographic location derived from your IP address

  • Referral source

  • Date and time of visits

  • Interactions with the Website

This information may be collected through Squarespace and other technologies used to operate, secure and understand use of our Website.

Cookies and Similar Technologies

Our Website may use cookies, pixels and similar technologies to:

  • Operate and secure the Website

  • Remember preferences

  • Understand how visitors use our Website

  • Measure Website and advertising performance

  • Improve our content and marketing

  • Deliver or measure relevant advertising where applicable

Some of these technologies may be provided by third parties, including advertising or analytics providers.

You may be able to control cookies through your browser settings and, where available, through the cookie preferences provided on our Website. Disabling certain cookies may affect Website functionality.

2. How We Use Your Information

We may use personal information to:

  • Provide and administer our services, programs and resources

  • Respond to questions and inquiries

  • Process registrations and bookings

  • Deliver requested downloads and resources

  • Maintain client records

  • Provide nutrition and wellness coaching services

  • Communicate with clients about appointments and services

  • Process payments

  • Operate and improve our Website

  • Understand how our Website and resources are used

  • Measure the effectiveness of advertising and marketing

  • Send newsletters, educational content, program information and promotional communications where we have the appropriate consent

  • Meet legal, regulatory, accounting and business obligations

  • Protect the security and integrity of our Website and business

We limit the collection and use of personal information to purposes that are reasonable and appropriate in the circumstances.

3. Email Marketing and Communications

If you sign up to receive our emails or otherwise provide the appropriate consent, we may send you educational information, newsletters, resources, invitations, program information and promotional communications.

Commercial electronic communications are sent in accordance with applicable Canadian law, including Canada's Anti-Spam Legislation (CASL).

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link contained in our emails.

Unsubscribing from marketing communications does not prevent us from sending necessary administrative or transactional messages relating to an appointment, purchase, registration or service you have requested.

4. How We Share Your Information

We do not sell or rent your personal information.

We may disclose personal information in limited circumstances, including:

Service Providers

We use third-party providers to help operate our Website and business. Depending on the services you use, these may include providers such as:

  • Squarespace – website hosting and Website functionality

  • MailerLite – email marketing and delivery

  • Practice Better – client management, scheduling, forms, communication and program delivery

  • Stripe – payment processing

  • Meta Platforms – advertising and advertising measurement, where applicable

We provide these service providers only with information reasonably necessary for them to perform the services we use.

Third-party providers maintain their own privacy policies, terms and security practices.

Healthcare Providers

If you are a client and it is appropriate to communicate with another healthcare professional regarding your care, health-related information will only be disclosed with your consent or as otherwise permitted or required by applicable law.

Legal Requirements

We may disclose personal information where required or permitted by law, including in response to a valid court order, legal process or lawful request from an appropriate authority.

Business Changes

If our business is sold, transferred, reorganized or combined with another organization, personal information may be disclosed as part of that transaction where permitted by law and subject to appropriate safeguards.

5. Advertising and Meta Technologies

We may use Meta advertising services to promote our resources, programs and services on Facebook and Instagram.

Where advertising technologies such as the Meta Pixel or similar tools are enabled on our Website, information about Website visits or interactions may be transmitted to Meta for purposes such as measuring advertising performance, understanding conversions and delivering or improving advertising.

Meta processes information it receives according to its own privacy practices.

You may be able to manage advertising preferences through your Meta account, browser settings and any cookie controls available on our Website.

6. Consent

We obtain consent for the collection, use and disclosure of personal information where required by applicable law.

The form of consent may vary depending on the circumstances and sensitivity of the information.

Because health information is sensitive, we use appropriate consent practices when collecting, using or disclosing health information in connection with individualized services.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to continue providing certain services.

7. Data Storage and International Processing

We use third-party technology providers to operate our business. As a result, personal information may be processed or stored in Canada, the United States or other jurisdictions in which our service providers operate.

When personal information is processed outside Canada, it may be subject to the laws of the jurisdiction in which it is stored or processed and may be accessible to courts, law enforcement or government authorities in accordance with those laws.

We remain responsible for personal information under our control and take reasonable measures when selecting service providers that handle personal information on our behalf.

8. Data Security

We use reasonable administrative, technical and organizational safeguards appropriate to the sensitivity of the information we hold.

These safeguards are intended to protect personal information against unauthorized access, loss, misuse, disclosure, alteration or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

9. Retention of Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet applicable legal, professional, accounting or business requirements.

Retention periods may vary depending on the type of information and the service provided.

When personal information is no longer required, we take reasonable steps to securely delete, destroy or anonymize it, subject to applicable retention requirements.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Ask whether we hold personal information about you

  • Request access to your personal information

  • Request correction of inaccurate or incomplete personal information

  • Ask questions about how your information has been used or disclosed

  • Withdraw consent where consent is the basis for our use of the information

  • Make a complaint about our privacy practices

Certain legal exceptions may apply to access, correction, deletion or withdrawal requests.

To exercise a privacy right or ask a question about your information, contact our Privacy Officer using the information below.

11. Privacy Breaches

We maintain procedures for responding to privacy and security incidents.

Where a breach of security safeguards creates a real risk of significant harm and applicable law requires notification or reporting, we will take the steps required by law, which may include notifying affected individuals and reporting the breach to the appropriate privacy regulator.

12. Children and Minors

Our Website, resources and services are primarily intended for adults.

We do not knowingly use our Website to solicit personal information from children for marketing purposes.

Where services may be provided to a minor, appropriate consent and privacy requirements will be addressed according to the circumstances and applicable law.

13. Third-Party Websites

Our Website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content or security of independent third-party websites. We encourage you to review their privacy policies before providing them with personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technology, service providers or legal requirements.

The current version will be posted on this Website and the “Last Updated” date will be revised when changes are made.

15. Privacy Officer and Contact Information

Natalie Mallia is responsible for overseeing our privacy practices.

Questions, access requests, correction requests or privacy complaints may be directed to:

Privacy Officer: Natalie Mallia
Email: hello@nataliemallia.com
Website: www.nataliemallia.com
Location: Ontario, Canada

We will make reasonable efforts to respond to and resolve privacy concerns.

If you believe your privacy concern has not been appropriately resolved, you may have the right to contact the Office of the Privacy Commissioner of Canada or, where Ontario's Personal Health Information Protection Act applies to the matter, the Information and Privacy Commissioner of Ontario.