Terms & Conditions

Effective Date: March 22, 2026

1. Program Description The Cravings Reset (the “Program”) is an educational and behavioural coaching program delivered by Natalie Mallia, Registered Holistic Nutritionist. The Program is designed to help participants identify nutritional and behavioural "drivers" of cravings.

• Included: Access to the PracticeBetter portal and messenger, emails for the duration of the Reset.

• Excluded: Personalized nutrition 1-on-1 consultations, or supplement recommendations.

2. Professional Scope (Ontario RHN Disclosure) Natalie Mallia provides services as a Registered Holistic Nutritionist.

• Not Medical Advice: The Program does not constitute medical advice, diagnosis, or treatment.

• No Doctor-Patient Relationship: Participation in the Reset does not create a medical or clinical relationship.

• Consultation Advised: You are strictly advised to consult with your primary healthcare provider (MD or Nurse Practitioner) before starting the Reset, especially if you are pregnant, nursing, have a history of eating disorders, or are taking medication for chronic conditions (e.g., diabetes, hypertension).

3. Payment & Taxes

• Fees: Fees for the Cravings Reset are as set forth on the website at the time of purchase. We reserve the right to change our pricing at any time, but the price you are charged at checkout is the final price for that specific cohort/session.

• Payment Plans: If a payment plan is offered, you agree to complete all payments regardless of program completion.

4. Refund & Cancellation Policy

• 4.1 All Sales Are Final The Cravings Reset is a high-touch, 1:1 coaching partnership. Due to the personalized nature of the curriculum, the immediate access to proprietary assessment tools, and the limited number of coaching spots available, all sales are final. No refunds will be issued once payment is processed.

  4.2 Commitment to the Process This Program is designed to disrupt deep-seated patterns and behaviors. Success requires a commitment to the full duration of the Reset. By enrolling, you acknowledge that you are investing in a process, not a specific medical outcome, and you agree to complete all scheduled sessions.

  4.3 Rescheduling & "No-Show" Policy Because your spot is reserved exclusively for you:

  • Rescheduling: You may reschedule a 1:1 session with at least 24 hours' notice.

  • Late Cancellations: Sessions cancelled or rescheduled with less than 24 hours' notice are considered "forfeited" and will not be made up or refunded.

  • No-Shows: If you do not show up for a scheduled session within 10 minutes of the start time, the session is forfeited.

  4.4 Payment Plan Obligations If you have chosen a payment plan, you are legally obligated to complete all milestone payments as scheduled. This is not a "cancel-anytime" subscription; it is a financing agreement for the full cost of the 1:1 coaching spot.

5. Intellectual Property & "Pattern Interrupt" Content All proprietary frameworks (including the 5 Craving Drivers), videos, and PDFs are the intellectual property of Natalie Mallia.

• Limited License: You are granted a non-transferable, single-user license.

• Prohibition: You may not record, screen-share, or redistribute Program content without express written consent.

6. Data Privacy & PHIPA Compliance By joining the Reset, you acknowledge that your data will be handled according to our Privacy Policy, which complies with Ontario’s Personal Health Information Protection Act (PHIPA).

• Platform Disclosure: You acknowledge that data may be stored on third-party platforms (e.g., MailerLite, PracticeBetter) which may have servers located outside of Canada.

7. Limitation of Liability To the maximum extent permitted by Ontario law, Natalie Mallia shall not be liable for any direct, indirect, or consequential damages resulting from your participation in the Program or your use of the information provided.

8. Governing Law These Terms are governed by and construed in accordance with the laws of the Province of Ontario, Canada.